Gallant Capital Partners (“Gallant”), a Los Angeles based investment firm, declared the finish of a strategic growth investment in Valor Global (“Valor”), a main worldwide supplier of outsourced business processing and customer care solutions.
Valor gives outsourced business processing and customer care solutions to verticals including technology, healthcare, government and online business, often going about as the primary point of contact with consumers. Valor’s commitment to employee satisfaction, leadership development and retention underpins industry-driving Customer Satisfaction (CSAT) and Net Promoter Score (NPS) scores, and Valor consistently gets top rankings from its customers. Gallant is joining forces with the whole Valor team to help seek after promising circumstances for organic and inorganic growth while keeping up the industry-driving assistance levels its customers anticipate.
Simer S. Mayo, who will proceed as Chief Executive Officer of Valor, said: “Gallant is the ideal accomplice for Valor as we go into the following period of our growth. As a family-possessed and worked business since 2004, it was significant for us to discover an accomplice who shared our guiding principle and our profound obligation to customer administration and employee development. Gallant’s operational capacities and mastery in strategic acquisitions make them the ideal accomplice as we hoist Valor to a higher level. We were unable to be more amped up for this partnership and how might affect our customers, employees and community.”
Jon Gimbel, Partner at Gallant, said: “We are excited to cooperate with the Valor team and help them keep on building an elite business processing and customer care solutions business. We anticipate supporting Valor with our operational resources and adaptable capital base to drive long haul growth, both organically and through strategic acquisitions.”
