Passengers are outraged at what they perceive to be poor treatment after travel giant Tui cancelled dozens of flights amid continued misery at UK airports.
Chris Thompson, whose flight from Turkey to the UK was cancelled minutes before takeoff, told the BBC that Tui’s organisation was “absolutely abysmal.”
Some 34,000 customers were notified by overnight emails that their June vacations out of Manchester had been cancelled.
Tui apologised and stated that the vast majority of its flights were still operational.
“We understand that last-minute cancellations are extremely disappointing, and we would like to reassure our customers that we are doing everything we can to ensure that they can enjoy their vacation as planned,” it said.
Other airlines, including EasyJet and British Airways have also cancelled flights, amid staff shortages and other issues that have coincided with rising demand for foreign travel after the pandemic.
Mr Thompson, who is on vacation in Turkey with his wife and three children, said the family was informed that their Tui flight home had been cancelled after they had already passed through passport control.
After spending more than five hours at the airport, the family was put up in a hotel on Tuesday night and told they could catch a flight back to Manchester at 16:00.
“Not knowing what’s going on is becoming frustrating,” he said. “The Tui number is constantly engaged.”
He was later given a new estimated flight time of 02:20 on Thursday.