McDonald’s Corporation (NYSE:MCD) found itself grappling with a significant global technology system outage, disrupting operations across various regions. The fast-food giant swiftly responded to the issue, identifying and rectifying the problem in short order.
In a reassuring statement, McDonald’s announced that many affected markets had already restored their online operations, with others expected to follow suit imminently. Brian Rice, the company’s EVP and Global Chief Information Officer, clarified that the outage stemmed from a configuration change by a third-party provider, rather than a cybersecurity breach.
Rice underscored McDonald’s unwavering commitment to the reliability and stability of its technology infrastructure, acknowledging the frustration experienced by customers during such rare instances of disruption. Despite the inconvenience caused, McDonald’s sought to reassure its customer base, assuring them that incidents like these are exceptional and that urgent measures were being taken to resolve the issue.
The computer system glitch impacted operations not only in Japan, Australia, New Zealand, and Europe but also caused difficulties for customers in the UK and Germany, among other European markets, with online orders being particularly affected.
McDonald’s prioritized the swift resolution of the issue, emphasizing its commitment to providing seamless service to its customers worldwide. However, the incident did affect investor sentiment, resulting in a 0.60% decline in MCD shares, which traded at $279.96 on Friday. Despite this setback, McDonald’s remains dedicated to maintaining the highest standards of operational excellence and technological reliability across its global network of restaurants.