Upland Software Inc. detailed that it has acquired Panviva Pty Ltd, a cloud-based enterprise knowledge management solution. With the extension of Panviva, Upland has broadened its substance inside the knowledge management market, giving customers another way to deal with drive contact center productivity in controlled organizations, similar to utilities, clinical consideration, and monetary organizations.
“At Upland, we see that there isn’t anything of the sort as a ‘one size fits all’ approach to manage knowledge management as every affiliation is endeavoring to deal with their own exceptional game plan of challenges and necessities,” said Jack McDonald, leader and CEO of Upland. “There is incredible advancement in this market and Panviva is a strong key fit with Upland’s present thing library, enabling us to offer our customers knowledge-guided solutions that address their specific necessities.”
Panviva enables associations to mastermind knowledge into a singular wellspring of truth and to audit what is eaten up and where. This is getting dynamically huge as extra overall regulations are constrained in the help industry space per Gartner’s 2020 Market Guide for Digital Customer Service and Support Technologies. With Panviva, associations can quickly pass on key endeavors and information required by any work and provide workflow-based guidance that can diminish onboarding time and reduce error rates in key processes.