Bright Pattern Announces Partnership with Portuguese Contact Center Solutions Provider Grupês
Bright Pattern is excited to announce its newest partnership with Grupês, a leading contact center software solutions provider based in Lisbon, Portugal. Grupês distinguishes itself by offering extensive and innovative solutions tailored to the needs of businesses and financial market rooms across the Portuguese market. As a reseller of Bright Pattern products and services, Grupês aims to leverage its industry expertise to enhance customer experiences and drive business growth.
Grupês is committed to expanding the overall customer experience throughout the customer journey by delivering world-class quality tools and services. With a focus on adaptability, flexibility, and contributing to business growth, Grupês provides customized solutions to meet the diverse needs of its clients.
Through this partnership, Grupês gains access to Bright Pattern’s industry-leading omnichannel contact center software solutions, including innovative tools such as Omni Quality Management (Omni QM) and Bright Pattern Mobile. For example, Bright Pattern Mobile enables seamless communication between customers and employees, allowing inquiries to be addressed anytime, anywhere, by knowledgeable agents, even if they are outside of the contact center.
“We are thrilled to partner with Grupês, a company that has consistently demonstrated its capability in the Portuguese market. We are looking forward to a collaborative and fruitful relationship that will benefit both our companies and our customers,” said Luc Cavelier, Head of Business Development EMEA at Bright Pattern.
This partnership underscores Bright Pattern’s commitment to expanding its presence in key markets and delivering innovative solutions that empower businesses to deliver exceptional customer experiences.
